Individual or personal shipments require the submission of Aadhar/Passport/Voter ID and PAN card as mandatory documents. For commercial shipments, please contact us directly for more specific requirements and guidance about our best courier services.
We handle a wide range of items including food items, clothes, books, toys (without batteries), baby items, beds/bed frames, blankets, towels, blenders, sofas, sofa beds, curtains, curtain rods, decorative items, drinking glasses (steel and plastic), mattresses, pillows, pans, sheets, tables, umbrellas, and more. Our best courier services ensure your belongings are transported safely and efficiently.
The maximum value for individual shipments is 13,000 INR. Any shipment exceeding this value will be classified under commercial shipments and will require additional procedures. Trust our international shipping company to manage high-value items with utmost care.
Delivery typically takes 5-8 working days, depending on the destination country and customs clearance. Our express courier services strive to expedite this process, ensuring timely delivery of your parcels.
We can send parcels to most countries, although certain destinations may have specific restrictions or requirements. Our international parcel services are designed to cater to a wide range of global destinations.
KYC (Know Your Customer) is mandatory for all shipments. We do not accept any shipments without proper KYC documentation. This ensures compliance with international shipping regulations and enhances the security of your fast courier services.
The chargeable weight is determined based on the actual weight or volumetric weight, whichever is higher, and is always rounded to the nearest 0.5kgs. This ensures that our online courier services provide accurate pricing based on the dimensions and weight of your parcel.
Pickup services are available, with applicable charges. This adds convenience to our nearby courier services, making it easier for you to send parcels without having to visit a drop-off location.
Medicines and other materials must be shipped separately. Combining these items in one shipment is not permitted, ensuring compliance with international shipping regulations and the safe transport of sensitive items through our international parcel services.
We do not accept shipments containing Dangerous Goods (such as explosives, flammable items, toxic substances, radioactive materials, etc.), currency, precious metals, battery items, perishable items, live animals and plants, dry coconut, tobacco items, e-cigarettes, and drugs. This policy is in place to ensure the safety and compliance of our express courier services.
General packing and carton boxes are provided free of charge. However, any special packaging requirements will incur additional charges. This helps maintain the quality and safety of your parcels during transit with our best courier services.
While there are no overall weight restrictions on packages, each individual box can hold a maximum of 29 kgs. This ensures that our fast courier services can handle your shipments efficiently and safely.
All international shipments are subject to customs clearance procedures, which may cause delays. These delays are beyond our control, and we cannot be held responsible for them. Our international shipping company works diligently to minimize any disruptions and facilitate smooth customs clearance.
1. Packaging Services* Free Packaging: Standard carton boxes and pickle packing services are provided free of charge.2. Prohibited Items* Customers must not ship any prohibited or restricted items listed on the Hindustan International Courier (HIC) website.
* Any shipment containing prohibited items may be refused, returned, or disposed of in accordance with applicable laws and carrier regulations.3. Delays and Force MajeureHIC shall not be held liable for any shipment that is delayed, held, lost, damaged, or confiscated due to circumstances beyond our reasonable control, including but not limited to:* Customs inspections, government actions, or regulatory requirements.
* Natural disasters such as earthquakes, floods, cyclones, storms, or other Acts of God.
* War, civil unrest, terrorism, aircraft disruptions, strikes, or other force majeure events.
* The inherent nature, defect, or characteristics of the shipment, whether or not known to HIC at the time of acceptance.While HIC will make every reasonable effort to ensure timely delivery, all transit times are estimates only. HIC is not liable for delays, missed delivery commitments, or routing diversions by airlines, customs authorities, or partner carriers. Any refund of shipping charges will be solely at HIC’s discretion and does not constitute an admission of liability.4. Returns and Customs Charges* If a shipment is returned due to customs regulations, incomplete documentation, refusal by the consignee, prohibited contents, or any reason not attributable to HIC, all return freight charges, customs duties, taxes, storage fees, and related expenses shall be borne by the customer.5. Insurance, Claims, and Liability* Shipments valued above INR 2,000 must be insured to be eligible for compensation.
* Claims relating to document shipments will only be considered where premium carrier insurance (such as DHL, FedEx, or UPS) has been purchased.In the event of loss or damage caused solely by HIC’s proven negligence, HIC’s maximum liability shall be limited to the lowest of the following:1. INR 1,000;
2. The actual loss or damage as reflected in the HIC invoice; or
3. The actual declared value of the shipment, excluding any commercial value, sentimental value, consequential value, or special interest.HIC shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, business interruption, or claims arising from third-party contracts, regardless of the legal basis of such claims.6. Claims and Refund Procedure* Any claim for loss or damage must be submitted in writing within 72 hours of the actual or expected delivery date, together with supporting documents.
* Claims submitted after this period may not be accepted.
* Approved claims resulting solely from HIC’s proven error will be processed within 90 days after verification and approval.7. Jurisdiction* All disputes arising out of or relating to HIC services shall be governed by the laws of India and shall be subject exclusively to the jurisdiction of the competent courts in Bengaluru, Karnataka.
From questions about our pricing to custom rules, we got you covered!
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